Payment Policy

Welcome to Clothoir! We are committed to providing a safe and smooth shopping experience for all our customers. Please review our payment policy to understand the accepted payment methods, billing processes, and any associated guidelines for transactions on our site.

Accepted Payment Methods

We accept the following payment methods on our website to ensure maximum convenience for our customers:

Credit & Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and apple pay, Discover, MasterCard.

Payment Security

At Clothoir, the security of your information is a top priority. Our website is SSL-encrypted to protect your data, and we adhere to industry standards for secure online transactions. All payments are processed through trusted third-party providers, ensuring that your personal and financial details remain confidential.

Billing Terms

  • Currency: All prices are listed in GBP (£), and payments will be processed in this currency.
  • Transaction Timing: Payments are processed immediately upon placing an order to ensure swift processing and dispatch.
  • Order Confirmation: After payment is successfully processed, you’ll receive an order confirmation email with your purchase details. If you don’t receive a confirmation email, please contact us at help@clothoir.shop.

Payment Issues

If you experience any issues during checkout, please try the following steps:

  1. Confirm your card details or PayPal information are entered correctly.
  2. Contact your bank or card provider, as they may be blocking the transaction.
  3. Use an alternative payment method if the issue persists.

If you continue to face problems, reach out to our support team at help@clothoir.shop, and we’ll be happy to assist.

Refunds and Order Cancellations

Please review our Return and Refund Policy for details regarding returns and refunds. Cancellations may only be processed if requested before the order has been shipped.

Contact Us

For questions about payment, feel free to contact us:

  • Email: support@clothoir.shop
  • Phone: +44 7378 102600
  • Business Hours: Monday - Friday, 09:00 am - 05:00 pm (GMT)