FAQ'S
Welcome to the Clothoir FAQ page! Here, we’ve gathered answers to our most commonly asked questions to make your shopping experience as smooth as possible. If you don’t find the information you need, feel free to reach out!
Orders and Shipping
1. How long does it take to process my order?
We process orders within 1-3 business days. Once processed, your order will be shipped and should arrive within 4-7 business days, making the total delivery time approximately 5-10 business days.
2. Do you offer free shipping?
Yes, we offer Free Shipping on all orders within the United Kingdom.
3. Do you ship internationally?
Currently, we only ship within the United Kingdom.
4. Can I track my order?
Once your order has been shipped, you will receive a tracking number via email. Use this to track your order’s status and estimated delivery.
5. What is your order cut-off time?
Our daily order cut-off time is 5:00 pm (GMT). Orders placed after this time will be processed on the next business day.
Returns and Exchanges
1. What is your return policy?
We accept returns within 30 days of receiving your order. Please ensure that items are in their original, unworn condition with all tags attached.
2. Who pays for return shipping?
If you ordered the wrong item, you will be responsible for the return shipping cost. For more information, please review our Return and Refund Policy.
3. How long will it take to process my refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. You’ll receive an email confirmation once your refund has been completed.
Payments and Security
1. What payment methods do you accept?
We accept the following payment methods on our website to ensure maximum convenience for our customers:
Credit & Debit Cards: We accept all major credit and debit cards, including Visa, American Express, and Apple Pay, Discover, MasterCard.
PayPal: A fast, easy, and secure way to pay.
2. Is my payment information secure?
Absolutely. Clothoir uses industry-standard encryption to ensure your payment and personal information are safe.
Product Information
1. How do I find the right size?
Each product page includes a detailed sizing chart to help you choose the best fit. If you have specific questions about sizing, feel free to contact us at help@clothoir.shop.
2. Will sold-out items be restocked?
Some popular items are restocked, but availability varies. Sign up for our newsletter or follow us on social media for updates on restocks.
3. How can I care for my clothing?
For best results, please refer to the care instructions provided on the garment label. Generally, we recommend washing items in cold water and air-drying when possible to preserve their quality.
Contact Us
If you still have questions, we’re here to help!
- Phone: +44 7378 102600
- Email: support@clothoir.shop
- Business Hours: Monday - Friday, 09:00 am - 05:00 pm (GMT)